Service
From the beginning. Flexible and reliable.
We take care of our customers tasks and desires and of course their products. From the beginning and also after the stage of series production. We know and understand the internal as well as external processes of our customers and we are committed to them. We keep up and provide support where it is required if needed. Flexibility (is not a set phrase but) the path to customer satisfaction in the long run. Flexibility is for us not just a mere word, but an active integral part of our company philosophy.
Downloads
Important Information. Offline available.
Product & Company information
Operation manual
Data sheets
Brochures
Software
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Software_Konfigurationen_fuer_REDIS.pdf Overview software configurations REDIS
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GSD-sae_0730.ZIP PROFIBUS configuration file for REDIS
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GSDML-V2.31-RESOTEC-0303-REDIS_HMI-20160727.ZIP PROFINET configuration file for REDIS
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HB-REDIS_S7_FB11-20160826.ZIP S 7 data handling block for REDIS
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Software_Konfigurationen_REMOD.pdf Overview software configurations REMOD
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GSDML-V2.32-RESOTEC-0303-OM2032-20170524.ZIP PROFINET configuration file for REMOD 2032
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OM2032_PROFIBUS_GSD.zip PROFIBUS configuration file for REMOD OM 2032
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OM2032_92390_1009.zip ETHERNET/IP configuration file for REMOD devices OM 2032
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OM2008_92483_x009.zip ETHERNET/IP Configuration file for REMOD devices OM 2008
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REMOD_Library_Step7.ZIP Step7 function block for REMOD
Certificates
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PROFINET_Z11891.pdf PROFINET Certificate for OM 2032-F (RGB-Mode)
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PROFINET_Z11892.pdf PROFINET Certificate for OM 2032-F (PP-Mode)
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PROFIsafe_Z20185.pdf PROFIsafe Certificate for OM 2032-F
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Zertifikat_TUEV_Funktionale_Sicherheit.PDF TÜV Certificate Functional Safety for OM 2032-F
IATF 16949:2016
As an automotive parts supplier we are certified for the scope of production of PCB assemblies.
Download
Environment 14001:2015
Herkules-Resotec introduced an environmental management system at the end of 2007. The first received certification according to ISO 14001 was in 2008.
ZVEI General Conditions
Customer service
Traveling Competence. At any time.
By purchasing a product from Herkules-Resotec, you choose innovative, reliable and safe products of the highest quality. (Nevertheless) we offer you quick and reliable customer service to assist you.
We support you in case of a system fault:
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Assistance during initial commissioning of a plant
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Support for troubleshooting
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On-site repair
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Spare parts supply
We support you in case of preparation for a modernization (retrofit):
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Definition of specifications
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Determination of solutions based on existing signals and services
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Integration of existing or new plant components
Spare parts
Immediately available even for end of life products.
With the purchase of Herkules-Resotec spare parts and accessories you can be assured that they are designed exactly for your product.
Speaking of security: the functionality and reliability of your product can only be ensured by the Herkules Resotec customer service. Inaccurate self-repairs can lead to a stop of your production.
Spare parts for visualization:
Spare parts for REDIS control units of almost all generations are available and can be used for a repair in-house or on the spot.
Spare parts for control units:
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RECON components
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Almost all function cards can be obtained via our service
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Mitsubishi components of the third and fourth generation from the extrusion pack.
Equipment:
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Power converter
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Connection cable
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Communication modules
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Memory cards
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labeling strips
Note: Please help us identify the right component. Each module and device is marked with a type plate. Please provide the exact type identification in your enquiry. Many Thanks
Training
User support. Increase productivity.
Herkules-Resotec offers plant and machine operators customized on-site training to configure the new system.
We support project developers with training courses regarding the handling of our VISU4WINners configuration tool as well as selecting the appropriate operator panels for the planned application.
The training courses include the correct handling and usage of the REDIS devices in case of service, the implementation of project updates and the calibration of touch control devices for service technicians and maintainers. In addition, we train the exchange of control devices against succession systems as well as the application of the latest software.